We provide a range of online mental health services including:
Individual counselling sessions
Group therapy
Couples counselling
Anxiety and depression management
Stress reduction programs
Crisis support
Mental wellness workshops
Personal development coaching
How does billing work?
Sessions are conducted through our secure, video platform. You'll receive a private link before your scheduled appointment. All you need is a stable internet connection, a device with a camera and microphone, and a private, quiet space.
Are your therapists qualified?
Yes, all our therapists are licensed mental health professionals with advanced degrees and certifications. Each therapist undergoes thorough background checks and must maintain current licensure in their practicing state(s). You can view each therapist's credentials on their profile.
How do I schedule an appointment?
You can schedule appointments through:
Our website's booking portal
Instagram
Calling our scheduling team
Emailing our support center
What are your hours of operation?
Our therapists are available seven days a week, from 9 AM to 8 PM (IST), to accommodate different time zones and schedules.
What if I need to cancel or reschedule?
We understand that things come up. You can cancel or reschedule up to 24 hours before your appointment without any charge. Late cancellations or no-shows may incur a fee.
Is my information secure?
Absolutely. We use:
Secured video platforms
End-to-end encryption
Secure data storage
Regular security audits
Strict privacy protocols
What happens if I lose connection during a session?
If technical issues occur, your therapist will attempt to reconnect or contact you via phone to complete the session. Time lost to technical issues will be made up.
What if I'm having a mental health emergency?
If you're experiencing a crisis:
Call Us
Contact your local emergency services
Go to your nearest emergency room
How quickly can I get an appointment in urgent situations?
We reserve several slots each day for urgent care needs. Contact our urgent care coordinator for same-day or next-day appointments.
How do I know if therapy is right for me?
Therapy can benefit anyone looking to improve their mental well-being. We offer free 15-minute consultations to discuss your needs and determine if our services are a good fit.
How do I choose the right therapist?
We provide detailed therapist profiles and will help match you based on:
Your specific needs and goals
Preferred therapy style
Cultural considerations
Schedule compatibility
What can I expect in my first session?
Your first session will include:
Getting to know each other
Discussing your goals
Reviewing your history
Creating an initial treatment plan
Answering any questions you have
Do you offer educational materials?
Yes, we provide:
Mental wellness articles
Self-help resources
Guided meditation recordings
Wellness worksheets
Community forums
Monthly newsletters
Can I switch therapists if needed?
Yes, you can switch therapists at any time. We want you to feel completely comfortable and will help facilitate the transition.
Do you provide documentation for work/school?
Yes, we can provide necessary documentation while maintaining appropriate confidentiality.
